Refund and Cancellation Policy
Ecom Pro Experts provides customized e-commerce consulting, development, management, marketing, and operational support services. Refund eligibility depends on the project stage, completed work, resources allocated, and expenses incurred.
Agreement to This Policy
By making a payment, signing a service agreement, approving a proposal, or authorizing Ecom Pro Experts to begin work, you acknowledge and agree to this Refund and Cancellation Policy.
Cancellation Before Work Begins
- Cancellation requests must be submitted within 24 hours after payment.
- No work must have commenced.
- No staff or resources must have been allocated.
- No third-party expenses must have been incurred.
- No consultation, onboarding, research, planning, or setup must have occurred.
Refunds After Work Has Commenced
Once work has commenced, a full refund will generally not be available. Refund requests may be reviewed based on completed services, professional time invested, allocated resources, deliverables provided, and expenses incurred.
Non-Refundable Fees and Expenses
- Completed work.
- Consultation, onboarding, planning, and administrative services.
- Research, strategy, and account-analysis services.
- Store, website, marketplace, or system setup.
- Delivered designs, reports, files, listings, or assets.
- Domain registration and hosting charges.
- Software, tools, applications, themes, plugins, and subscriptions.
- Advertising and marketing expenditures.
- Third-party or outsourced work.
- Custom, urgent, discounted, promotional, or bundled services.
- Complimentary services or bonus items.
Client Responsibilities
- Provide accurate business and contact information.
- Provide required documents, content, and account access.
- Respond to communications within a reasonable timeframe.
- Review and approve work within agreed timelines.
- Follow marketplace and platform requirements.
- Maintain responsibility for supplied information and materials.
Client Inactivity
If a client becomes unresponsive for 14 consecutive days or longer, Ecom Pro Experts may place the project on hold. Completed work, reserved resources, third-party expenses, and elapsed service periods remain non-refundable.
Third-Party Platforms
Ecom Pro Experts may assist with platforms including Amazon, Shopify, Walmart, TikTok, Facebook, YouTube, payment processors, suppliers, and advertising networks. We do not guarantee approvals, rankings, sales, revenue, account availability, or platform decisions.
How to Request a Refund
Refund requests must be emailed to: info@ecomproexperts.com
- Client full name.
- Business name.
- Email address and phone number.
- Invoice or transaction number.
- Date and amount of payment.
- Service purchased.
- Reason for refund request.
- Supporting documentation.
Refund Processing
- Approved refunds are returned through the original payment method.
- Processing may take up to 30 business days after approval.
- Bank and payment provider delays are outside our control.
Contact Information
Ecom Pro Experts
270 Madison Ave, 6th Floor,
New York, NY 10016
Email: info@ecomproexperts.com
Phone: +1 (347) 919-9418